Our Company
At the heart of our business is a deep passion for saving lives.
My Journey
Meet Darlene Terry
Hi, I'm Darlene Terry. With over two decades of experience in leadership, training, and crisis support, I'm passionate about helping people and businesses grow through education, support, and meaningful conversations.
My career began in retail management, where I spent 15 years honing my leadership and customer service skills. I then followed my entrepreneurial spirit and ran my own wedding business on the Gold Coast for five years.
After relocating to Bundaberg with my husband in search of a new and meaningful chapter, I began volunteering as a Phone Counsellor at Lifeline Bundaberg. That step opened doors I never expected. I moved quickly into a paid role, and later became a Trainer & Assessor, then Co-ordinator of the Crisis Line, leading a passionate team of staff and volunteers.
My work expanded into delivering specialised training programs across Queensland and the Northern Territory, including:
- •DV-alert (Domestic & Family Violence Response Training) – Over 80 workshops delivered annually with a team of 14 skilled trainers
- •ASIST (Applied Suicide Intervention Skills Training) – I've proudly been a qualified trainer for more than 10 years
- •Domestic and Family Violence National Assessor – Assessing for more than 3 years
- •Safe Talk Trainer – Qualified and delivered for over 15 years
- •One-Day Specialised Workshops – Designed to fit your organisation and meet the needs of your stakeholders
- •Wellness and Wellbeing Training for Local Seasonal Workers – Delivered for over 3 years
- •Communication Skills Specialist – Over 20 years in the sector
My Qualifications:
- ✓Diploma in Community Services
- ✓Certificate IV in Training & Assessment (TAE502A)
- ✓Certificate IV in Telephone Crisis Support
- ✓Qualified ASIST & Safe Talk Trainer
- ✓Qualified DFV Trainer & Facilitator and National Assessor
What's Next?
Now, I'm bringing all of my experience into my own business—offering tailored training, consulting, and support for individuals, teams, and organisations who want to make a real difference in people's lives.
Let's work together to create safer, stronger, and more connected communities.
Warm regards,
Darlene Terry
Owner/Founder
Our Commitment to Excellence
At the heart of our business is a deep passion for saving lives. With over 20 years of experience in the corporate training sector, our team brings a wealth of knowledge, commitment, and professionalism to every program we deliver.
We have proudly partnered with government agencies, large corporations, and businesses of all sizes across Queensland and throughout Australia, providing tailored training solutions to meet diverse needs.
Our comprehensive training programs are designed to empower your team with practical, real-world skills that make an immediate impact. Whether you're looking for customer service excellence, staff wellness initiatives, or leadership development, we customize our approach to align with your organization's unique goals and challenges.
Our team of highly skilled trainers specializes in critical areas including mental health awareness, domestic and family violence response, suicide prevention, and crisis intervention. Each program is delivered with care, expertise, and a commitment to creating safer, more supportive workplaces.
Our Specialties
- Mental Health Awareness
- Domestic and Family Violence
- Suicide Prevention
- Crisis Response and Action Planning
- Horticultural support with Seasonal Workers Training
Our Mission & Approach
Each program is thoughtfully designed to provide practical, actionable strategies that empower individuals and organisations to respond effectively in challenging situations. We believe that effective training goes beyond theory—it must be grounded in real-world experience and delivered in a way that resonates with participants.
Our training methodology combines evidence-based practices with interactive learning techniques, ensuring participants leave with not just knowledge, but confidence and practical skills they can apply immediately. We create safe, supportive learning environments where teams can explore sensitive topics, ask questions, and develop meaningful skills.
Our mission is simple: to help your business thrive while promoting safety, awareness, and wellbeing across your workplace.
Why Choose ACE Training?
Real-World Experience
Over two decades in crisis support, leadership training, and community services means you're learning from someone who's been there.
Nationally Recognised
All training is compliant with national standards and delivered by qualified, accredited trainers.
Tailored to You
No cookie-cutter programs here. We customize every training to meet your team's unique needs and challenges.
Trusted By
We've partnered with government agencies, large corporations, and businesses across Queensland and Australia
Client logos and partner organizations can be displayed here
Testimonial
I gotta say, working with Ace Training Qld was a total game-changer for our company. They took the time to really get to know our needs and created a training program that was tailored to our unique situation. It was like they read our minds or something!
What I loved most about it was the attention to detail. They asked us the right questions and really listened to our concerns. The end result was a training program that was so effective, it's like we're a different company now.
One of the best things about Ace Training Qld is their flexibility. They were able to work with our crazy schedules and tight deadlines, and still manage to deliver high-quality results. And the best part? The trainers were awesome! They were engaging, knowledgeable, and made the whole experience feel super relaxed.
Overall, I'd highly recommend Ace Training Qld to anyone looking to upgrade their training game. They're the real deal, and I'm not just saying that because I'm a happy customer.
Flexible Training Solutions for Your Business
We understand that every organization has unique scheduling needs and constraints. That's why we offer flexible training delivery options—whether you prefer on-site sessions at your workplace, virtual training for remote teams, or a hybrid approach that combines both formats.
We deliver training across Queensland and throughout Australia, traveling to locations that suit your team. Our upcoming training events are scheduled throughout the year, or we can arrange custom dates and programs specifically for your organization.
If you're looking for targeted training programs that make a real difference, we would love to hear from you. Contact us today for a free consultation to discuss how we can support your team's development and wellbeing.